Learn more at . Customer Service / Guest Services, Part-Time READ MORE Important information: The estimated base pay is $36,558 per year. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Benefits start on your first day of employment, Programs & activities that give back to our. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. If so, you've come to the right place. In addition to a base salary, this position may be bonus eligible. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. It's why we're so driven to connect passion with purpose. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Our people are our greatest assets at Alight Solutions because People Matter! Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Required Skills. Alight Solutions offers a promising . Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight is committed to the continued development of our colleagues. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Our commitment to Diversity and Inclusion. We strive for Excellence Every Day by collaborating with our clients and colleagues. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The mission of our customer care teams exemplifies the need for human understanding. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Because transformation takes a workforce. 2023 This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. We reward continuous improvement and encourage you to own your own development. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. * A demonstrated successful work history in customer service, insurance, or related field. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Reimagining how people and organizations thrive. This training will take place during the first 5-weeks of your employment, and the hours are full time. Meet Alight Customer Care Watch on Why Alight? Explore open roles at Alight. These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Easy 1-Click Apply. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Apply online instantly. Our people are our greatest assets at Alight Solutions because People Matter! Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others I was responsible for keeping up to date with daily schedules and routines and managed all of . The mission of our customer care teams exemplifies the need for humanunderstanding. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Read more Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Our story starts with a simple universal truth: Every business is a people business. * High School Diploma or equivalent is required, bachelor's degree a plus Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. We are forthright and genuine when we speak. Get hired today! This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You will be notified during the hiring process which checks are required by the position. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Learn how this feature works. #beAlight At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. HDHP or PPO available., At Alight, we believe a companys success starts with its people. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. This job listing has expired and the position may no longer be open for hire. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Apply for Sr. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. You have reached your maximum number of active job alerts. They inform them about products and services, answer their questions and resolve their issues. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Every colleague shapes how Alight can become better, stronger and brighter together. Customer Care Representative Tasks. Please note that all salary figures . Our story starts with a simple, universal truth: Every business is a people business. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Bilingual (English/Spanish) Customer Care Rep - Virtual. Customer Care Representative Resume Examples. This is a 6 months project and we offer Full Time Shifts (Rotating). In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. We want you to join our company with 25 years of industry experience. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Customer Care Representative Human Resources. From company leaders to our newest colleagues, we all play a role in bringing our values to life. https://www.consumer.ftc.gov/articles/0243-job-scams. Alight is committed to a diverse workforce and is an affirmative action employer. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. The estimated base pay is $36,558 per year. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. at Alight Solutions. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Customer Care Representative Human Resources. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. At Alight, we connect passion with purpose. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. This role requires that qualified candidates must reside in one of the following states: As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Type: Full Time * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Our story starts with a simple universal truth: Every business is a people business. Si es as, entonces ReedGroup es para ti! * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. Accurately documenting all conversations and actions taken on each interaction. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. You will be notified during the hiring process which checks are required by the position. Key Duties & Responsibilities. At Alight, we are reimagining how people and organizations thrive. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Our people are our greatest assets at Alight Solutions because People Matter! We recognize the importance of a work life balance. You will be notified during the hiring process which checks are required by the position. Travel Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Get the latest news and information. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. See our awards. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. * Make independent complex decisions within the scope of your authority Get a free, personalized salary estimate based on today's job market. The mission of our customer care teams exemplifies the need for humanunderstanding. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. then the employee has changed 1 company and 1 job. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight Solutions * Call Center and Hospitality experience preferred. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. * PEOPLE MATTER is one of our company s core values. * Strong attention to detail with critical thinking skills As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. * Create and update employee files in database, as authorized. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. All Rights Reserved. Acknowledging and resolving customer complaints. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Customer Care Representative Human Resources. Carry out monitoring visits to verify information provided by . * Bilingual (English/Spanish) is a plus Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Know Your Worth. * Demonstrate a high level of confidentiality and professionalism * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. You will be notified during the hiring process which checks are required by the position. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. View Job description, benefits and responsibilities. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Posting id: 823465203.

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