They have been completely unhelpful and I have no idea what to do now. I had a 2017 Mazda CX5 and had all the problems with the paint that I am reading. I have been communicating with only two people and the guy that told me that, I have talked to several times so he is well aware of my issue. Wondering if I need a clear bra for a Soul Red CX-30? Following the steps described will lead to an excellent colour match of the finish, and full customer satisfaction. I arranged to borrow a car for the week. Snowflake White Pearl Mica Paint [2] Soul Red Crystal Metallic Paint [1] Wheel Locks [1] Price / Low to High; Price / High to Low; Make / A to . About four weeks ago, they said I could get my car repainted but they have no courtesy vehicles so I would not have a way to get to and from work. Thank you Mazda for your service, I will not hesitate to buy another new Mazda!! After 1 month and 2,000 kilometers of mixed city and highway driving, there are no paint chips on the front of my Soul Red CX-30. I purchased a brand new 2021 Mazda CX-5 in December 2020. I took delivery in August 2013. I bought my Mazda CX5 Soul Crystal Red in July 2018 and Noticed chips of paint missing The dealer said that was resolved and no longer happens. . I dropped it off first thing Tuesday morning. In case we missed a picture or a detail you would like to see of this vehicle, we are happy to send you A PERSONAL VIDEO . I experienced the same issue with Crystal Soul Red Mazda CX-5. Or, if youd like to call any of our locations directly, click here. Just for the record my CRV has 41k miles on it and no chips, I do have scratches from runaway shopping carts though. Ive had 3 16+ Mazdas and the all chip easily. We dont begin any repair before doing so because thats the type of service you should expect out of a body shop. This is basically a sacrificial layer that will take the abuse from the most significant rocks and stones hitting your car. When I got the car after You are using an out of date browser. More is not really better/ Waxing will not help chips. As far as I can tell, they have not fixed the issue. I saw a beautiful soul red gen 2 cx-5 parked today at the grocery store. Anyone notice if Mazdas fixed this for 2020? Many thanks. Copyright 1995-2023 LC Mdia inc.All Rights Reserved, By continuing to use this site, you are agreeing to the use of cookies as described in our Privacy Policy. My soul red car has many chips on the hood and it's only a year old. the body. . The paint on my car is chipping off down to the metal. The secondary issue is that to paint correct a SRC is tremendously hard to do due to the paint process. Genuine Mazda (0000-92-41V) Touch-Up Paint, Soul Red 323 2 offers from $9.77 Mazda Genuine Touch-Up Paint (.44 fl oz, 13 ml)- Machine Gray (46G) 202 1 offer from $19.00 Mazda Genuine 0000-92-45P Touch-Up Paint 145 4 offers from $15.42 PAINT2FIX Touch Up Paint for Mazda - Soul Red Crystal 46V | Scratch and Chip Repair Kit - Bronze Pack 50 Otherwise, it is normal and we expect good longevity. Skyactiv-G 2.5-liter with Dynamic Pressure Turbo engine. take a while so the paint work is just deteriorating while I wait. However, because there are always exceptions, we must warn you about the famous Crystal Red Metallic paint that has become Mazda's visual signature, and almost a trademark. In December 2019 they finally gave us the go ahead to drop the car at the The vehicle was purchased in February and has held up to New England winter, spring, and summer well. A forum community dedicated to Mazda CX-30 owners and enthusiasts. The marks are all over my car and I have owned this car less than 2 months. Knicks and dinks from being hit by stones/dirt are all part of the driving experience. Is there any warranty on paint for these cars. new 2023 mazda cx-50 2.5 s preferred plus package for sale in las vegas, nevada. I had 3M film installed with less than 100 miles on the vehicle. Show more Show more Blending Blue. So I ordered 0000-92-46V through a Mazda dealer that sells online. I told him about the issues the color has regarding chipping. It requires color matching and a process that technicians need to follow. In addition to our great service check out these features:, And many more features!. 2023 Mazda CX-30 : Touch-Up Paint Products. MazdaCustomerAssistance@mazdausa.com 1-800-222-5500 Executive Contacts Mazda North American Operations Customer Experience Center Primary Contact Tom Donnelly Vice president, U.S. sales and retail operations 7755 Irvine Center Drive We had chips under the hood, in spots that would have zero contact with anything. Gonna be heartbroken if it happens to mine . the dealership and they argued that the chips were from stones (at this stage the car only The paint layer in question is so thin that it doesn't absorb sunlight well enough and flakes and chips off easily. how does the Snowflake White Pearl compare to the Soul Red Crystal Metallic in durability? Step one is to clean the area. Mazdas CX-50 Meridian Edition Is Ready To Take You Further Afield, Tesla's Berlin Factory Expands Operations Getting Really Close To Phase 1 Target, Is Mazda Premium Class or Mainstream? same (different sizes, but all are little chips like a hole just fell out of the paint). By New Years day, we had two I went to the dealer, they took some photos and never argued. all problems of the 2021 Mazda CX-5 This color was a $700 dollar option and the paint . These tests must be carried out by the same painter who is going to repair the vehicle, as each professional will apply a different coat thickness or from a different distance, making different movements in each layer, and the number of layers required can vary from one professional to another. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By using this website and its offers and continuing navigating, you accept these cookies. they don't want to help out this time. Hi everyone. I had thought that it was confined mainly to 2017s but I was talking to a customer at work about it and she said that her neighbor just had her 2020 Soul Crystal Red CX5 repainted for the same thing. I have filled dozens of these chips and appear daily, it is evident by thousands of reports online that this is a significant defect on Mazdas behalf. It's a frequently reported issue online with the red 18's, but I'm not sure about other years or colors. I can only speculate that the paint might be extremely thin and not adhering to the metal as it should. Masahumi Shinoda, a veteran engineer with a 25-year career in car painting, summed up the challenge of creating soul red like this: "The accumulation of innovative technologies that Mazda has developed so far. He documented them all and Mazda footed a full repaint in the front clip and pillars- and I just paid a couple hundred under the table for the scratch. me that Mazda refuses to pay them even half of what the job is worth. I bought a brand new red Mazda CX5 in April 2017 and I noticed chips on the hood and Told me to buy a touch up paint (pen) and patch it up. Honestly it seemed okay. color car. Across the country, Mazda owners with soul red crystal vehicles are facing the same problem: the paint is chipping at an excessive rate. I swear every time I touch mine another scratch happens. It has a greater than normal amount of paint chipping on the hood and other places. now are telling me that they haven't been having any complaints and the updated paint is And it's more complicated than with other paint that only requires sanding and touch-ups, because the elaborate composition of Crystal Red makes it more difficult to correct, as this diagram demonstrates: The good news is that it seems to affect only 2017-2018 models. This basic colour provides excellent colour matching, depth and brightness, while increasing the profitability of the repair, by reducing costs by more than half compared to other processes on the market. I also put OEM mud flaps on right away. Mix base coat 1-1 with Reducer and stir well. To me, it looks kind of like the 1965 Fender Jaguar candy apple red, but better. The content of this field is kept private and will not be shown publicly. Have had this car for less than one year and driven less than 5,000 miles but have lots of chips on the hood, fenders, roof and doors. About 2 months in, I noticed paint chips and it has only gotten worse. Contains hate speech or attacks an individual, Nudity, pornography, or sexually explicit content, 2021 Mazda CX-5 Grand Touring AWD For Sale, 2020 Mazda CX-5 Grand Touring AWD For Sale, 2019 Mazda CX-5 Grand Touring AWD For Sale. In Stock at Toyota of . shopping for a soul red gt reserve. Paint chips in my view are the nature of the beast - especially on highways. [Soul Red Crystal is] more . Buy 2023 Mazda CX-30 Touch-Up Paint. TouchupXS-Perfect Match For Mazda CX-5 46V Soul Red Crystal Metallic 2oz Touch Up Paint 5.0 (1) $2799 FREE delivery Mar 10 - 11 Harpy Motors Touch up Paint Pen & Clearcoat Compatible with 2016-2018 Mazda CX-5 45P Sonic Silver Metallic -Color Match Guaranteed No reviews $2395 FREE delivery Mar 10 - 16 Small Business An issue Mazda has known about and refuses to address. . responsible with the poor painting service!. We have records of this color appearing on the following models: CX-3, CX-30, CX-50, CX-9, MX-5, Mazda3, Mazda6, and Miata. There were many, many tiny chips on the hood and A pillars. Another person claims that their dealer counted over 300 chips in their CX-5 (no MY cited) and the dealer wants the owner to help pay for the repair. Adjust paint viscosity according to relative temperature and humidity. Vehicle Details on this Used 2023 Mazda CX-5 2.5 S Preferred Plus Package SUV Certified 1954 30 78216 Automatic Carfax Available located in San Antonio Texas 7MMVABCM1PN106855 The bc and tinted clear are just too brittle. With colors like Machine Gray and the original Soul Red, the bottom coat uses one type of aluminum flake to reflect light. The paint chips excessively when it is being hit by road dirt/stones. There are countless. Recent Arrival! Owners of used Mazdas with expired warranties have to pay out of their own pockets to make the necessary repairs. Thanks for taking a peek. Check out more work by Chase - https://www.instagram.com/atkinson_cu. statistics and reliability analysis of Mazda CX-5 based on all problems reported for the CX-5. This website uses cookies. After the treatment (second shown above), the scratches do not catch the eye. Create an account to follow your favorite communities and start taking part in conversations. As a result, you gain a better understanding of the importance of taking your car to be repaired somewhere that is aware of these manufacturer problems. Respectfully They said it was under warranty and since November I have been calling them to schedule the repaint. Forman Mazda repainted the affected areas in late 2020 and have not had issues since. The car has multiple paint chips on the hood and all the side panels including all four doors with less than 3500 miles on the odometer. Apply a first effect or anchoring coat, and then a second more even, extended and regular coat to the entire surface, without overloading the edges. Soul Red It does not look yellow at all, but yes you can see the line on the hood where it ends. Start by prepping your project as you would any other paint job. the options and features include: . COLOR: Soul Red Crystal. After they painted it there were 2 colors of paint. Fender specified Du Pont paint chips, but bought equivalents from whoever had it in . We contacted our dealer who said bring it in. Mazda as well and waiting answer. 2022 Mazda 2.5L CX-30 Carbon Edition (CE) Crossover 6-AT AWD - Polymetal Gray Metallic - 02-2022 to ??? Why is this happening ?? . This is primarily because the paint is so thin and doesn't have a thick enough layer to absorb the harsh sun, creating several chips across the car. Warranty check on Tuesday I will post the dealers response but intend to Getting obsessed with the freaking CX5 these days. Mazda CX-30 Complaints, Issues And Problems. S Soul Member : UK Spec Mazda CX-5 Soul Red SportNav+ w/ Safety Pack Jul 10, 2019 #2 ralf11 said: That way, we are able to serve you and the rest of Pennsylvania with the top-notch auto body repair that you deserve. dealership to get Mazda involved. Salls Registered My '16 Miata is Soul Red (original color, not Crystal,) and it chips like crazy. I sold it 9 months later due to numerous stone chips on spoiler, bumper and bonnet. For the past year I have tried contacting Mazda about it. This is due to the paint is so thin and doesn't have a thick enough layer to absorb the harsh sun, creating several chips across the car. My son is interested in either a cx 30 or cc 5 in the soul red color. It wasn't a month old, and I notice Im just anal and got the front end of my 3 clear wrapped. but it isnt the same. had me open a case with Mazda corporate, took it to their body shop and got everything I eventually got a call, and they told me they'd been in touch with our dealer and instructed them to do the repair, so I simply made an appointment and went from there. What makes matters worse is car owners are having to pay to repair this problem out of pocket to the dealer rather than the dealer seeing this is a global issue and issuing a recall. 7.99 (0.08/count)